Ao Fragrances Chandlery — Privacy Policy

Effective date: October 28, 2026

About this policy

AO FRAGRANCES LLC, doing business as Ao Fragrances Chandlery ("Ao," "we," "us," or "our"), operates aofragrances.com. We are responsible for the personal information we collect for the purposes described here. This policy explains how we collect, use, disclose, and protect personal information when you browse our store, place an order online or directly with us at a market, contact us, join our loyalty program, or use our services. Independent retailers have their own privacy practices for purchases made directly from them.

We want you to understand what happens to your information and the choices available to you. Questions can be sent to info@aofragrances.com.

Information we collect

We collect information you provide, such as your name, email address, telephone number, billing and shipping addresses, order details, account information, and messages to us. If you join our mailing list or request an alert, we also collect the contact details and preferences you submit.

Payment providers process the payment information needed to complete your purchase. We do not store your full credit card number. We receive transaction information needed to manage orders, payments, refunds, and accounting.

When you use our website, we and our service providers may collect information about your device and activity, including your IP address, browser, device identifiers, pages and products viewed, referring links, cart activity, purchases, and interactions with marketing. Cookies, pixels, and similar technologies help collect this information, subject to applicable consent and opt-out choices.

We may also receive information from Shopify, payment and shipping providers, and marketing or analytics partners in connection with the services they provide.

How we use information

We use personal information to:

• Process payments, fulfill orders, arrange delivery, and provide order updates.
• Manage accounts, answer questions, and resolve problems with purchases.
• Operate, maintain, and improve our store and understand which products and content are useful.
• Provide requested alerts and send marketing where permitted by law and your choices.
• Measure advertising, personalize experiences, and reach audiences through our advertising partners, subject to applicable privacy choices.
• Detect and prevent fraud, protect our services, maintain records, and meet legal obligations.

Marketing consent and withdrawal do not prevent us from sending necessary communications about an order or service request.

Shopify and Shopify Network Intelligence

Our store is hosted on Shopify. Shopify processes personal information to provide the store, checkout, payment-related services, and other features we use.

We use Shopify Network Intelligence. Through this service, Shopify may use information about your interactions with our store together with information about interactions with other merchants and Shopify to provide enhanced services, including personalization, analytics, and advertising-related features. Other merchants do not receive access to our customer records merely because we use this service.

Shopify may act independently in processing information for some of these services. For details about Shopify's practices and rights you can exercise directly with Shopify, review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Who receives information

We disclose information as needed to Shopify and providers that help with payments, shipping, customer support, email, restock alerts, loyalty services, website operation, analytics, and advertising.

Our store has advertising and measurement integrations associated with Meta (Facebook and Instagram), Google and YouTube (including Google Analytics), TikTok, Pinterest, Trackify X, and Shopify Collabs. Depending on the service and your privacy choices, these providers may receive device, browsing, order, or interaction information through browser-based technologies or server connections. Advertising partners may collect information about your activities over time and across different websites and services. Some providers process information under their own privacy policies rather than solely on our instructions.

We may also disclose information when required by law, to respond to a lawful request, protect rights and safety, prevent fraud, or in connection with a business transaction such as a merger or sale, subject to applicable safeguards. We may share information at your request or with your consent.

Advertising, sharing, and your choices

We disclose personal information to advertising partners for advertising and measurement. These disclosures may constitute a "sale," "sharing," or "targeted advertising" under certain privacy laws, even where information is not exchanged for money. This can include online identifiers, browsing and interaction information, and purchase information, subject to applicable consent and opt-out choices.

Use Your Privacy Choices, also linked in our footer, to exercise available opt-outs. The page supports a browser/device opt-out and an optional account-related request using your email address. Where applicable, Shopify also honors supported Global Privacy Control signals for the browser and device sending the signal.

You may need to repeat browser-based choices if you clear cookies, change browsers, or use another device. Opting out does not necessarily stop all advertising; you may still see advertisements that are not based on the restricted activity.

Cookies and consent

Necessary cookies support functions such as the cart, checkout, account access, and security. Other technologies support analytics, personalization, and marketing.

Where our cookie banner is displayed, you can accept, decline, or manage the available categories through its preferences. Shopify's automated settings determine the regions where the banner appears. We use those settings to request consent where required, including at checkout where the banner applies. Shopify applies choices submitted through its privacy tools to Shopify Network Intelligence. You can contact us for help accessing or changing your choices.

Browser settings can provide additional controls, although blocking necessary cookies may prevent parts of the store from working. A data-sharing opt-out and cookie consent are distinct choices; use the available controls appropriate to your request.

Email preferences

You can unsubscribe from promotional email using the link in the message or contact us at info@aofragrances.com. We may still send nonpromotional messages needed for orders, account administration, or customer support.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. The period depends on the type of information and why it is held; it is not a single fixed period for every record.

We use reasonable measures to protect information. No website, transmission method, or storage system can guarantee complete security. Please do not send full payment-card details or passwords through email or contact forms.

International processing

Shopify and other providers may process information outside your state or country, including in the United States. Privacy rules may differ between locations. Where applicable law requires safeguards for international transfers, we rely on legally recognized transfer mechanisms, such as adequacy decisions or standard contractual clauses used by our providers. Contact us for information about safeguards relevant to your information.

Where European or UK data-protection law applies, our legal bases include performing a contract with you (such as fulfilling an order), complying with legal obligations (such as tax records), consent (such as nonessential tracking where required), and legitimate interests (such as security, fraud prevention, customer support, and improving our services), subject to your rights and applicable law. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Privacy requests

Depending on your location and applicable law, you may have rights to access, obtain a copy of, correct, or delete personal information; withdraw consent; restrict or object to certain processing; or opt out of sale, sharing, or targeted advertising. Some rights have exceptions, including information we must retain for legal purposes.

Contact info@aofragrances.com to make a request or appeal our response. Where applicable, an authorized agent may submit a request on your behalf. We may need information to verify identity or authorization, and we will explain what is needed. We will not discriminate against you for exercising applicable privacy rights. You may also have the right to complain to your local privacy regulator.

Children

Our store is intended for a general adult audience, not directed to children. If you believe a child has provided personal information to us inappropriately, contact us so we can review and address it.

Links and changes

Other websites linked from our store have their own privacy practices. We encourage you to review their policies.

We may update this policy to reflect changes in our services, practices, or legal requirements. We will post the revised policy with its effective date and provide additional notice or obtain consent where required. Posting a revised policy does not by itself replace any consent required by law.

Contact us

AO FRAGRANCES LLC / Ao Fragrances Chandlery
Privacy contact: Greg Keblish, Owner
Email: info@aofragrances.com

Phone: 904-586-4773
Mailing address: Ao Fragrances LLC, 145 Beachwalk Shore Dr, Ste 102 PMB 1109, St Johns, FL 32259, United States. This is a mailing address, not a retail store.